Quote:
Originally Posted by Garo
I have bought several Gen3 readers (gifts) and all freeze frequently. In June the support team responded with the promise to issue new firmware “in brief delay”. Finally one of the devices stopped working. From September 25 I was sending emails once a week to contact@bookeen.com, suppport@bookeen.com and, since nobody responded,
to Michael Dahan personally a week ago. No answer. The warranty expires soon in October. For me the only way of communication is through emails as Bookeen does not provide a phone number. How many emails and how long it can take them to respond? |
It will take more than a few and more than you should expect. Their response time is slower than FEMA (US Federal Emergency Management Agency) response time to the Katrina hurricane.
Derek