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So, I was in a B&N store tonight. Talked to three people up at the info desk.
First, the gentleman kept trying to tell me they'd had ebooks for a while, go to their website, download software, etc etc etc.
Said I was asking about a possible "e-book reader". Insert blank look. Asked if he knew anything or had the store been told anything.
Nope, the store emails from company had nothing. No notice of any announcement on the 20th or anything else.
Wouldn't you think, that B&N would be training personnel?
I love the customer service at the brick and mortar store, but their lack of knowledge pertaining to ebooks is scary.
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