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I've had a few problems with the Cool-er, and the company is beginning to seem a bit dodgy to me.
I may be slightly biased against them - I bought the reader for my holidays and it broke on the very first day...
It was the usual gradient problem that quite a few people are reporting - some are able to do the firmware upgrade at this stage and fix it, but I wasn't so had to send it back to Interead to get it upgraded.
At the same time I also reported a couple of other problems with the reader - namely the audio and screen of the device weren't functioning correctly.
In bright sunlight when you turn a page my particular reader demonstrates a really horrible refresh - the eink particles must be reacting with the heat/sunlight and not staying put toward the screen - I'll try to get a picture on the next sunny day.
If the screen is in shadow it looks fine, but for reading on the beach the device really isn't suitable. This isn't to say that all of the cool-er devices have this same problem, from what I've read it's a defect in the screen that can occur on almost any type, Sony, Kindle or Cool-er, but it is a defect nonetheless.
After examining my cool-er and updating the firmware they sent the device back with a note saying that there was nothing wrong with it, and that the problem with the screen occurs with every reader, I know it's not the case because my girlfriend has a sony reader and we've tested them side-by-side.
As for the audio, it was only coming out in Mono unless the headphones were half in the slot. They commented that maybe I wasn't pushing the audio jack in fully, and then sent a replacement audio jack which works perfectly.
My main problem is the screen, but they won't give me a replacement because apparently there's nothing wrong with it, they won't give me a refund because I bought it through Argos, and Argos won't give a refund because it's outside of their electronic warranty period.
It's left me feeling pretty disatisfied with Interead, my guess is they've had a lot of returns.
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