Ooooo possible Happy ending
Sony actually rang me and then sent this email:
Quote:
Following our conversation this morning as requested I am advising your product does not appear to be acting as it was designed, in this instance i think it may have a fault.
As you have been in contact with Sony since 3rd Oct 2009, i would advise you speak to your retailer about the possibility of them replacing your product, however if they are not prepared to do so please for to the address below for me to inspect the unit and replace if confirmed to be faulty.
Sony United Kingdom Limited
Customer Information Centre
Jays Close
Viables
Basingstoke
RG22 4SB
I trust that this course of action meets with your approval and look forward to hearing from you in the near future.
Yours sincerely
Will Wilson
Customer Information Centre
SONY UNITED KINGDOM LTD
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Thank You Sony ... and give Will a Pay rise ... he listens.