Quote:
Originally Posted by Violetteskye
My new pocket pro will be sent out today. Both Amy and Robert are positive that the current color models ae fine so I said I would be happy to take another pink one. I understand that mistakes happen. I think the important thing is that they are more than willing to correct the situation. Amy at Astak has been very prompt in responding to all my emails. I also reached her on the phone with no trouble at all. I will report back to let you know how the new batch of pink holds up  |
The problem with the first shipment was a weird insist by Chinese Customs that the units be oversprayed before they could be shipped. The factory did it, rushed them out, the paint did not set properly (dry to the touch but not dry underneath) and we got wrinkling.
There is no overspray on the second shipment. Nothing to wrinkle! ALL of the new ones, just like Griffonwing posted, are fine!!
Now... I want to add a note of thanks here. With any other group of people besides this fine group, I would have been tarred and feathered and banished to Arkansas. Instead, nobody freaked out but let us make it right. The result is that the Pocket PRO has blossomed, impressed every reviewer, and is selling at a much stronger than ever rate! So, I want to thank each and every one of you! Special thanks to my friend in Arkansas who told it like it was and maintained calm.