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Old 03-20-2007, 02:09 PM   #3
ali
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Posts: 302
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Join Date: May 2006
Device: Iliad, dude!
Frankly, I don't think being constructive is of any use.

So far, every step forward, and every honest announcement, was the direct result of massive, non-constructive, vulgar, googleable, flames.

Also I think this company actually *does* have a "master plan", but they just don't tell. In october (when I started talking to the gpl-violations.org people), I heard they will release the sources in february. These guys, and the FSF Europe, got involved in debating with them, and "it wasn't all too friendly : (" (quote). And they were talking this "soon" and "the october release" bullshit all the time, and guess what, released the sources in february.

And then they talk about the "custom made viewers", and how they cooperate with the community, and blabla, and today, Matthijs tells us "As soon as our platform is a bit more "developer friendly" we are going to work with the community[...]".

This "form" to fill out or the battery upgrade was obviously just a quick shot to calm the waves. There is nothing behind it. It was a PR stunt, limited to the forum readers (neither announced per mail nor on their website).


All of this forum stuff is the common situation where the users and their complaints get separated from the decision makers by paid PR/CR guys (karel). You think karel's boss listens to stories about "constructive suggestions" from the users? Really?
My experience tells me there are just a few ways to reach the decision maker behind the CR people: Bad PR, like google search appearances (CR guy tells boss: We have PR problems, we loose customers). Making the CR guy's life miserable and repeating arguments (Says to boss: I can't stand it anymore, these guys are outraged and yell at me all day). And legal action (Bypasses the CR).


This company tries to deliver announcements *instead* of real features. They try to satisfy people by PR stuff, by hiding behind a friendly face (who is not making the decisions). The only working way for the users is going on the same level -- PR. Fill the forums. Shout down every PR stunt.


I also think this endless repeating of the same arguments is necessary. It's mostly new users who think everything's fine. They don't read back and don't search for the old arguments. They just see "movement" but can't judge movement speed because they didn't experience the history.
(Plus, TBH, I feel personally offended when somebody tells me all the deficiencies were known before and it's my fault that I didn't google for them -- because I (and you, CommanderROR, and Riocaz) was among the first people to buy one, and it's because of us you can actually google for the deficencies. Someday I'll just flip out and kill one.)
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