MobileRead Forums - View Single Post - iRex

nekokami · 03-20-2007, 09:01 AM

I do have an iLiad. I'm happy with it, but I bought it used, at a discount, because I could see from the experiences of others that it wasn't worth the full price iRex was charging, at least not to me. (And this means that another customer absorbed that cost differential.)

Taking responsibility for one's own actions is mature, yes. But it applies to the management of iRex as well as to the buyers. Commitments were made, in writing. We now have notice, again in writing, that some of these commitments will not be kept. I personally feel that the battery replacement program is an excellent step in the right direction. If this remedy does not go far enough for some users, they may be entitled to a full refund in exchange for their units.

I don't want to see a witch-hunt take iRex down. I think the company still has a lot of potential, based on recent changes in attitude that they've shown. But they have only shown those changes in response to community pressure. This is how companies usually behave. Their job is to make money. Our job, as the user community, is to keep that pressure as steady as possible, without temper flare-ups and name-calling. We need to thank and support the folks at iRex when they do well, and let them know, openly and honestly, when they fall short of their commitments. White-washing iRex won't help any more than vilifying them.

There are different categories of users, each of whom ask different things of the iLiad. Some folks are very happy with their units, which I think is great. Others are not getting what they need. Rather than criticizing the needs or wants of others, let's focus on making that list of unmet needs as concrete as possible, so we can work constructively with iRex on either meeting those needs, or acknowledging the limits of the device so folks can move on to other solutions that will meet their needs.

And as we do this, we'll need to continue to encourage iRex to be more clear about the capabilities of the device in their marketing materials, which still cite capabilities the device doesn't yet support.

03-20-2007, 09:01 AM	#106
nekokami fruminous edugeek Posts: 6,745 Karma: 551260 Join Date: Oct 2006 Location: Northeast US Device: iPad, eBw 1150	I do have an iLiad. I'm happy with it, but I bought it used, at a discount, because I could see from the experiences of others that it wasn't worth the full price iRex was charging, at least not to me. (And this means that another customer absorbed that cost differential.) Taking responsibility for one's own actions is mature, yes. But it applies to the management of iRex as well as to the buyers. Commitments were made, in writing. We now have notice, again in writing, that some of these commitments will not be kept. I personally feel that the battery replacement program is an excellent step in the right direction. If this remedy does not go far enough for some users, they may be entitled to a full refund in exchange for their units. I don't want to see a witch-hunt take iRex down. I think the company still has a lot of potential, based on recent changes in attitude that they've shown. But they have only shown those changes in response to community pressure. This is how companies usually behave. Their job is to make money. Our job, as the user community, is to keep that pressure as steady as possible, without temper flare-ups and name-calling. We need to thank and support the folks at iRex when they do well, and let them know, openly and honestly, when they fall short of their commitments. White-washing iRex won't help any more than vilifying them. There are different categories of users, each of whom ask different things of the iLiad. Some folks are very happy with their units, which I think is great. Others are not getting what they need. Rather than criticizing the needs or wants of others, let's focus on making that list of unmet needs as concrete as possible, so we can work constructively with iRex on either meeting those needs, or acknowledging the limits of the device so folks can move on to other solutions that will meet their needs. And as we do this, we'll need to continue to encourage iRex to be more clear about the capabilities of the device in their marketing materials, which still cite capabilities the device doesn't yet support.