Quote:
Originally Posted by Lycoming
Right, with you now.
Yes you can access the page, and locate the link to download the books, however when you try that another window opens with the advice that you have already completed the download. The only way around it is to phone Waterstones and ask the help desk to reopen the download facility.
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Yes, I see it now, after moving, cleaning up etc a file and a file's path. Ouch. So they changed it recently, because early September you could still download it as many times as you wished.
Frankly, makes me want to get into a backup spree, just in case. Idiots.
I know that e-mail customer service is terrible at Waterstones', but it exists... if you're not in the UK you might want to give it a try?