Quote:
Originally Posted by pilotbob
And you don't happen to have a backup of your previous keys.txt file?
BOb
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The old home laptop is as dead as a doornail and no backup of the keys.txt file. I do have MS Reader installed on my work PC and download fine with that - using the same activation login and password I am trying in Vista. I did email the keys.txt file from the work PC and put it where needed on the Vista PC but got an error. I don't remember exactly what it was but something to the effect of invalid key.
I'm really not supposed to have the software on my work PC so it's not a good option for long term. I work for a huge company that scans all the computers on the network and eventually I'll get an email telling me to remove it so I'd really like to get me home PC working.
I spent about an hour on the phone yesterday with various Microsoft support departments and they have finally referred me to the MS Reader support team. I'm supposed to get a call within a few days from a specialist. That will be good since the first support person I spoke with didn't even know what Reader was and kept asking me for my PID. I had to tell her it was a Microsoft application.
Also, now I have used up the limit of Reader activations although I've only ever activated/tried to activate 3 PC's - work, old dead laptop, new non-working laptop. I've applied for more and indicated I should only show 2 active now but who knows how that will work out.
Good suggestion though about the keys.txt file. I really thought I'd be OK when I tried that.