Quote:
Originally Posted by Morlac
don't be insulted, but are you sure you have the firmware for the right device? There is an EZ Reader (6") and an EZ Reader Pocket Pro (5") and the firmware for the two is different.
I ask because the official site doesn't always differentiate as clearly as it could -- folks sometimes get the right file but end up trying to follow the update instructions for the wrong machine and wondering why the button they're told to press is not there...
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Yeah, I did choose the correct firmware. Thanks for helping.
Quote:
Originally Posted by AJ Starr
You did unzip the "rar" file and only used the "bin" file on an empty sd card, right?
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Yes, I'd unzipped it before transferring it to my SD Card. Thanks for the reply.
Quote:
Originally Posted by Toeknee
The firmware is about 90 MB in size and is a compressed .rar file. After downloading it, you will need something like 7zip (windows) to decompress the .rar. file into a 130 MB file called setup.bin.
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I didn't get setup.bin while unzipping, but instead, I got something like: v5blablabla.bin. Does the file name matter?
Quote:
Originally Posted by Robertb
IF all the suggestions do not work ( and Dale DePriest REALLY knows his stuff)
please call Astak Tech Support toll-free at: 1-866-368-8788!!
We do want you happy so do not feel alone!!
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Thank you Robert. I'm in contact with the support (via email) since 2 days and maybe I'll be sending it back to Astak for it to get repaired.
I want to add something: The customer support is
very good. I get replies within 1 hour after sending a reply.