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Because if they can't delete returns they might just decide not to allow returns - and allowing returns on eBooks is a VERY good thing as you get those mangled, terrible ones from time to time (or just made a bad decision.) Very good for the consumer.
Likewise, not having to eat fraud (fake credit cards, etc) costs keep costs down.
And following the rule of law? That's good for everyone.
And deleting files that have been infected with bad or malicious code? You do realize how zombie farms on PCs work, right? People are bloody idiots.. Amazon could put billboads up saying "Delete "Mr John Goes to Town" because it is a virus" and people would still keep doing it.
All of those are reasonable expectations and conditions. The whole 1984 debacle was just on the edge of that, these issues really aren't. Just a bunch of reactionary nonsense.
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