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Some constructive suggestions for possible remedies might help, e.g. free battery upgrade. I don't know what everyone else wants. I'm buying mine second hand for half price, and I'm pretty satisfied with what I'm getting for that price. Maybe there should be a poll to see what the unsatisfied owners of iLiads would like: the battery upgrade, a refund, a commitment to address certain known software problems (like stylus calibration or the unbricking utility) within a specific period, a partial rebate (owner keeps iLiad but gets a discount), free books from Mobipocket, etc. (iRex doesn't own Mobipocket, but might be able to work out a deal that would deliver some pretty good value to iLiad customers without costing iRex full price -- Amazon/Mobipocket might go along with it for the added visibility and potential business.)
iRex can't go back in time and change their claims, and they apparently can't make good on all their past claims now. So ask for something they can do, that would make you happy, and maybe it could happen.
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