I recently reformatted my computer for a new clean install of Windows XP and then Sony believes my machine to be a different one, thus prompting me to re"activate" it. Only thing is, it hangs at activation for hours at a time. After several fed up phone calls to Sony customer support, no surprise, they reassure me that it's been happening to many people and to advise me to look at my computer to see if there is anything wrong in my end. I can't even re-download all the books I have purchased. Damit, can't their programmers do anything remotely correct?
