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Also why are we only getting information about Bookeen's product from somebody unrelated (?) to their product on some public ereader forum?
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Saves a lot of money, honestly! Consider this discussion on Bookeen's site. They'd have to hire someone to even handle all the posts of this thread.
Bookeen made a major mistake with posting "soon". It would have been better to hide and say nothing at all until (when/if) the update ist finished. They didn't, and they know the only way to get out of this mess is to finally publish an update.
Any comment by them would be taken with a grain of salt by now, provided customers are still content to listen.
Public relations is a key asset for small companies. Bookeen messed this one. They'll just have to stick to the quality of their products for the months to come. Not easy with a somewhat outdated Gen3 and a seemingly buggy Opus.