Quote:
Originally Posted by gargoyle67
Like I said before, As with every company if your swamped and haven't even the time to answer emails it time to hire more staff, Being busy is no excuse in the cut throat world of business, If you get bad service people will go just else where, There are plenty of companies out there that take your money and offer good service  |
Dear Gargoyle:
Yes, we are busy... but, NO, you should not have to wait to be answered! Would you please phone: 1-866-368-8788!! OR... jot me a private message with your real name and shiiping address.
I am very sorry for the let-down in recent customer service. The main problem is we get flooded with people wanting updates after we have already shipped out. Then, there are 50-100 more people placing new orders that need shipping immediately. We do not mean to lack in contacting you back... we just need more people.
Call and get your answer immediately!