[DaveC]

Hi. I wish my first post here was a happier one.

For the last couple of days, every time I try to login to my account it just comes up with a message saying, Oops, the page you have requested is unavailable. When I click for help it takes me to an FAQ page with two answers. One is about having trouble purchasing books and the other is about transferring books to the reader. Neither are applicable as I cannot even login in the first place. Also if I try to login from the wishlist or shopping cart areas then the store and ebook library software just locks up and I have to ctrl-alt-del to get out of it.

I have only had my ebook reader and and Sony account for a couple of weeks but all was going fine. I purchased a couple of gift cards online, (I am from Australia), and had managed to credit them to my account and purchased a couple of books. All was going smoothly until this happened.

OK, I am from overseas and I obviously don't have a credit card against my account, just gift certificate credit. Lots of others seem to be doing this without a problem though and it was working. My email address isn't Australian as my provider doesn't require a .au on the end so this shouldn't be a give away. Since it started happening I have downloaded and installed the new version of software, (V3) and I even changed my password using the "lost password" proceedure. Neither thing made any difference.

The Sony help centre is U.S based and they want your adress, ph no. etc so I am reluctant to use it.

If anyone can shed any light on this I would be extremely gratefull.

Great forum and contributions by the way. Hopefully I can get past this hurdle and start contributing in a more positive way.