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theducks · 09-27-2009, 01:29 PM

My guess is they are simply overwhelmed by the sheer number of service requests they have to deal with

between the paint and USB issues.

I was lucky to be one of the first to get mine (Local mail) and discover both problems. It still took almost 48 hours to get a call to arrange a swap out.
My guess is that they have your mail and will honor the request based upon that date.
Let's face the facts: No business wants this kind of grief. How they handle this OMG mess will tell the tale in the end.
Also remember that Astak has all the customers of their other products to support at the same time. I sure would not want to be manning the phones there right now.

09-27-2009, 01:29 PM	#19
theducks Well trained by Cats Posts: 31,094 Karma: 60358908 Join Date: Aug 2009 Location: The Central Coast of California Device: Kobo Libra2,Kobo Aura2v1, K4NT(Fixed: New Bat.), Galaxy Tab A	My guess is they are simply overwhelmed by the sheer number of service requests they have to deal with between the paint and USB issues. I was lucky to be one of the first to get mine (Local mail) and discover both problems. It still took almost 48 hours to get a call to arrange a swap out. My guess is that they have your mail and will honor the request based upon that date. Let's face the facts: No business wants this kind of grief. How they handle this OMG mess will tell the tale in the end. Also remember that Astak has all the customers of their other products to support at the same time. I sure would not want to be manning the phones there right now.