Jay Rephan
<address removed by moderator.>
RMA# <removed by moderator>
Dear Astak,
There are three (3) reasons I am returning my EZ Reader Pro
1. The unit’s contrast between the actual print and the background makes the ebooks too hard to read. The text is too grey (not Black enough) and the background is not white enough… not enough contrast…
2. The paint on the unit is crinkled around some of the edges… poor finishing…
3. The unit completely froze-up on me twice… when I was trying to peruse my ebooks… the first time I took the battery out aond then successfully reset the device by using the button on the back – and then the second time I could not get the device to reset at all… it is still in that state as I pack it up and send to you…
I called your support people and it took me three days to successfully reach someone… the message said the fastest way was through email… I sent the email and waited around for someone to respond for about 6 hours with no call back, nor return email. Poor customer service.
I won’t be buying Astak again without a significant discount of some kind – after you improve the contrast and build quality.
I will be watching the forums. (which is where I learned of your products.)