Thread: How is our customer service to you?
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Old 09-25-2009, 11:27 AM   #57
griffonwing
Suave Swabby, Savvy?
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Posts: 1,602
Karma: 520350
Join Date: Jun 2008
Location: Harrison, ARrrr, USA - southern Ozark mountains
Device: Slate Blue PEZ (Astak Pocket Pro), CVSCX-9300 Quad-band watch phone
Yesterday morning, I sent an email requesting an RMA for a switch. I received a reply to my email a few hours later with an RMA number and an address to send the unit to. Also, they asked what service I preferred. If it was UPS they would email a shipping label. I got the shipping label a few hours after replying.

I'll be sending my unit back today. I figure a few days to get there, a day or two to process, and a few days to get back.

Customer Service, for me at least, is top notch. I give them 5 of 5.
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