Quote:
Originally Posted by gargoyle67
Ok so 4 emails later and still no reply  I ordered my pocket pro 3 days ago and I still don't know if the orderer has even been processed 
"How is our customer service to you?" Pretty bloody diabolical if Astak can't even take the time to reply to email. 
I'll give them a few more days (and emails) and if I don't get a reply I'll start a paypal dispute under the unanswered email section  |
Well for starters paypal I understand you have to wait 45 days. Second, my email went unanswered for 2 days, so I rang Astak. Within minutes I was put through to Ruby who verified my order, gave me a tracking number and said the PP was shipped the day before. Yes, email communication is a little slack from them and I do question that a little, but my experience with the phone support has been brilliant. Despite previous emails going unanswered I did take a chance by ordering from them, and this far I am not disappointed in doing so. Give them a call and see how you feel after that before starting a dispute.