|
Power Management:
There were two power management modes planned. The first is "suspend-to-ram" that is intended for short periods of inactivity. The recovery time is very fast, but it still draws some power to keep the data in memory. The second is "suspend-to-flash" that is intended to replace a shutdown. This is the mode where it goes into basically a "hibernate" state instead of being turned off. It's intended for longer periods of inactivity, but recovery time is slower.
They have implemented the first mode, but not the second in the DR1000. We have yet to see what the DR800 supports.
Customer Support:
Like any other company, you see both good and bad experiences with customer support. I've seen them replace devices that were even out of warranty at no charge because they felt it was a manufacturing fault, which I consider to be outstanding support. I've also seen people complain that they never get any response to inquiries or open tickets, which is obviously really bad.
|