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tracey9 · 09-24-2009, 08:37 AM

Thanks for your response Angst. It's now been 7 days since my purchase and I still don't have access to my downloads. Noone has responded to any of the three emails I sent through the Support Centre, or the ticket number I raised. In fact, the status of my ticket still remains 'unread' according to the Ticket Details.

I think this is terrible service and completely unacceptable. Is anyone here able to help or know of anyone who works for Diesel eBooks? Does anyone have a phone number I could ring (can't seem to find one on the website).

Thanks in advance.

09-24-2009, 08:37 AM	#3
tracey9 Member Posts: 11 Karma: 260 Join Date: Sep 2009 Location: Australia Device: Iliad	Thanks for your response Angst. It's now been 7 days since my purchase and I still don't have access to my downloads. Noone has responded to any of the three emails I sent through the Support Centre, or the ticket number I raised. In fact, the status of my ticket still remains 'unread' according to the Ticket Details. I think this is terrible service and completely unacceptable. Is anyone here able to help or know of anyone who works for Diesel eBooks? Does anyone have a phone number I could ring (can't seem to find one on the website). Thanks in advance.