Quote:
Originally Posted by EowynCarter
Why would you go looking for an other reader ? Your cybook still works right ?
And it would be stupid to get a new reader just for folders now as the cybook will be updated for that.
Unless you have other reason for a change, don't waste you money 
And once again "we will" , is to take "as things are now, that's what we want to do, and how we expect thing to go" , not a "we promise".
Don't take any word from any company as granted unless it's actually done. Who know what can go wrong. |
I don't know what wording they used in French but what you describe is companies telling you "we plan to". That means, like you said, "currently it looks like it but it's not a promise and plans can change at any time"
"we will", on the other hand, is pretty certain...
But there's no real use splitting hairs over words. It's a fact that they plan to release a new FW (at least they do at the moment) but it's also a fact that they are never going to be able to give us a date which they will stay true to (for that they would need a project plan), so all we can do is wait.
As for communication, I would not give a date but post a small snippet of information about their progress on their blog. That would go a long way for customer satisfaction as they have a feeling for what's going on and don't have to constantly bug customer service with mails asking them about the FW. 15 minutes per week should be fully sufficient to write 3-5 lines of text about that week and even if there is no more than "Tests this week have shown that this nasty bug is still not resolved under certain special circumstances but it is not possibleo reproduce these situations with any consistency" that would give us a very good feeling of what to expect/not to expect in the near future...