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Why did you call them? On the one hand you tell everyone here that they just have to patient and Bookeen will answer all our mails eventually, on the other hand you call them just for not receiving an answer on the next business day.
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Because i wanted to make sure my mail did arrive, that i hadn't mistyped the address or something. Auto-response are nice to tell that.
And finally, because my reader was total broken. It's one thing to wait for a firmware, an other to wait for your reader to be back so you can go on reading the book you where reading.
Yes, I was disappointed when the firmware didn't come. But then what ? I can still read. There are more things more worth worrying about than an update. What i paid for is a reader that reads mobi, and don't have folders. Bookeen update it ? So much the better. But that's just an added bonus.