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bull · 09-22-2009, 11:09 PM

My PEZ just arrived here in Christchurch, New Zealand and I couldn't be happier with the service Astak has provided.

There was initially a mistake by PayPal that put two charges through (one with my shipping address, the other with my billing address). Only a few hours after I placed the order Judy contacted me wanting to confirm the correct address, and after realizing the mistake PayPal had made, a refund was issued WITHIN THE HOUR. The single order was shipped the same day and arrived 4 working days later.

In regards to Robert's comments about future international orders, my guess is that it has more to do with cost and warranty issues. The customs form was not that complicated, and apart from the sender and receiver addresses there were only 4 tick boxes and 4 value declarations to fill. What DID surprise me was that while Astak only charged US$40 for shipping, it actually cost them $45 (including insurance).

I would be very disappointed if Astak no longer ships internationally - based on the short time I've had to use the PocketPro and the great customer service - I would definitely be a return customer.

09-22-2009, 11:09 PM	#34
bull drunk baby Posts: 2 Karma: 10 Join Date: Apr 2009 Device: Black PEZ	another satisfied international customer My PEZ just arrived here in Christchurch, New Zealand and I couldn't be happier with the service Astak has provided. There was initially a mistake by PayPal that put two charges through (one with my shipping address, the other with my billing address). Only a few hours after I placed the order Judy contacted me wanting to confirm the correct address, and after realizing the mistake PayPal had made, a refund was issued WITHIN THE HOUR. The single order was shipped the same day and arrived 4 working days later. In regards to Robert's comments about future international orders, my guess is that it has more to do with cost and warranty issues. The customs form was not that complicated, and apart from the sender and receiver addresses there were only 4 tick boxes and 4 value declarations to fill. What DID surprise me was that while Astak only charged US$40 for shipping, it actually cost them $45 (including insurance). I would be very disappointed if Astak no longer ships internationally - based on the short time I've had to use the PocketPro and the great customer service - I would definitely be a return customer. Last edited by bull; 09-22-2009 at 11:18 PM.