Quote:
Originally Posted by Robertb
Dear All:
We would welcome your comments on Astak's Customer Service! If you have written to support@astak.com or made a phone call or needed information... we would like to hear from you.
Please have had a factual contact with Astak Customer Service. At least please rate on a scale of 1-5:
(1) Poor
(2) Fair
(3) Decent
(4) Very Good
(5) Exceptional and Excellent
How was their courtesy? Did they get back to you promptly? Did they get you an answer willingly? What was done wrong and what was done right?
How could we improve?  |
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My experience is Poor to at best Fair:
I bought an Astak eReader and received it 7 day's ago --- with hairline cracks and a non working "charge" light ....
1. I have sent at least 3 email messages {two before delivery questioning shipping costs & once since receiving -- due to defects} and not received any response ... a very bad indicator of a "system that is not working" as it should.
2. I have left two phone messages and received one "call back" when I should have received two (2)
3. and I wait for input ... not a good sign of what "things are really like" ....
4. I have a "very loyal streak" to products & company's I think should be "good" --- Astak seems to look like they "have things together" but my experience is suggesting "otherwise" --- too bad.
808Tom