Thread: How is our customer service to you?
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Old 09-22-2009, 10:48 PM   #32
Jane A
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Jane A 's soul has travelled the oceans between the stars.Jane A 's soul has travelled the oceans between the stars.Jane A 's soul has travelled the oceans between the stars.Jane A 's soul has travelled the oceans between the stars.Jane A 's soul has travelled the oceans between the stars.Jane A 's soul has travelled the oceans between the stars.Jane A 's soul has travelled the oceans between the stars.Jane A 's soul has travelled the oceans between the stars.Jane A 's soul has travelled the oceans between the stars.Jane A 's soul has travelled the oceans between the stars.Jane A 's soul has travelled the oceans between the stars.
 
Posts: 241
Karma: 129881
Join Date: Jan 2009
Location: SoCal
Device: Kindle Paperwhite
Quote:
Originally Posted by Musicman View Post
I requested a replacement for my slate blue pocket pro this morning and received my RMA Number and UPS Shipping label via e-mail in less then 12 hours total.

That's good customer service in my book!
My experience was exactly the same today. I called, spoke with Amy, and she emailed the RMA and shipping label to me right away. I am replacing my Purple Pocket Pro due to the paint failure issue. (sob)
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