Quote:
Originally Posted by Robertb
Dear daffy4u:
I NEVER will say anything bad again about my fellow purveyors of eBook Readers. I meant only that routinely there are advantages to not being so large. Because we are not answering 100-1000 calls a day we can be more customer oriented and move a little quicker. No, not a word of disparity from my hands. I was only saying that there SHOULD be an easier time as we should be more personable in getting answers. It is the nice part of being smaller! That is all I implied.
I am not too happy though with an answer like "it will be shipping within two days". I DO understand that anybody in Customer Service would like to not promise the moon and then disappoint. I think, likely, what Amy meant is that it may go a lot sooner but we commit to two days. We certainly will not drag our feet wasting your precious time... they are just trying to allow for a worst case.
We would all like to answer: "we'll have it out in two hours" but UPS only picks up the end of each day and there are other little emergencies that pop up. Our ladies do a lot more than just turn around product. Amy is a top technician, for example, and answers phone technical support. She has her Masters Degree and she writes a lot of technical specs and jargon for us too.
I am sure that it will be pushed hard to get it out to you!
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we'll see how it goes. I'd certainly like to have it back in my hands pretty soon.....also, I would very much appreciate having the shipping back reimbursed, as everything else is getting a prepaid shipping label.