Quote:
Originally Posted by daffy4u
I hope you didn't mean to imply that Amazon and Sony are slow to respond to customer needs. Amazon has great customer service and they respond very quickly. Kindle owners more often than not will have a replacement Kindle sent to them overnight rather than wait to see what the problem is with their unit (clarification: in those cases where the Kindle has to be sent in).
Now if you mean that an Astak customer can deal with the same CS rep throughout their issue, that would be a great thing to promote... personalized customer service!  |
Dear daffy4u:
I NEVER will say anything bad again about my fellow purveyors of eBook Readers. I meant only that routinely there are advantages to not being so large. Because we are not answering 100-1000 calls a day we can be more customer oriented and move a little quicker. No, not a word of disparity from my hands. I was only saying that there SHOULD be an easier time as we should be more personable in getting answers. It is the nice part of being smaller! That is all I implied.
I am not too happy though with an answer like "it will be shipping within two days". I DO understand that anybody in Customer Service would like to not promise the moon and then disappoint. I think, likely, what Amy meant is that it may go a lot sooner but we commit to two days. We certainly will not drag our feet wasting your precious time... they are just trying to allow for a worst case.
We would all like to answer: "we'll have it out in two hours" but UPS only picks up the end of each day and there are other little emergencies that pop up. Our ladies do a lot more than just turn around product. Amy is a top technician, for example, and answers phone technical support. She has her Masters Degree and she writes a lot of technical specs and jargon for us too.
I am sure that it will be pushed hard to get it out to you!