Thread: Help, my pocket pro is locked and can't unlock it
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Old 09-22-2009, 06:16 PM   #65
daffy4u
I'm Super Kindle-icious
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Quote:
Originally Posted by Robertb View Post
We are not an Amazon or Sony and our size makes it far easier to react quickly!
I hope you didn't mean to imply that Amazon and Sony are slow to respond to customer needs. Amazon has great customer service and they respond very quickly. Kindle owners more often than not will have a replacement Kindle sent to them overnight rather than wait to see what the problem is with their unit (clarification: in those cases where the Kindle has to be sent in).

Now if you mean that an Astak customer can deal with the same CS rep throughout their issue, that would be a great thing to promote... personalized customer service!
Last edited by daffy4u; 09-22-2009 at 06:50 PM. Reason: clarification
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