Thread: Help, my pocket pro is locked and can't unlock it
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Old 09-22-2009, 05:08 PM   #63
kennyc
The Dank Side of the Moon
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Posts: 35,922
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Join Date: Sep 2009
Location: Denver, CO
Device: Kindle2 & PW, Onyx Boox Go6
Quote:
Originally Posted by Robertb View Post
Dear Kennyc:

I am Business Development and a different team does Customer Service. IF I press them they get wrankled. If you call them they will merrily answer. Call: 1-866-368-8788

I can tell you that they have a large room filled with about 30 of every color that are tested and approved and have been overly scrutinized. Yes, they are busy... but not swamped. I would see it should be a quick turnaround; but call and let them tell you. My feeling is you will be pleasantly surprised!!

Everyone is aware of how frustrating it is to be without your device. We are not an Amazon or Sony and our size makes it far easier to react quickly!
Thanks Robert. I did get an Email from Amy, so I'm just standing by. I'm sure Ruby is going to think I'm crazy for returning it and then wanting it back.
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