Thread: Help, my pocket pro is locked and can't unlock it
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Old 09-22-2009, 03:54 PM   #62
Robertb
Astak Director, Bus. Devl
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Posts: 2,560
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Join Date: Apr 2008
Device: Astak Pocket PRO
Idea about how long
Quote:
Originally Posted by kennyc View Post
I have no idea about how long, Robert might can answer ??

They seem to be pretty swamped at the moment. My return is supposed to arrive there today and I'm trying to contact them about it, but no response. I have only sent email though, have not tried calling.
Dear Kennyc:

I am Business Development and a different team does Customer Service. IF I press them they get wrankled. If you call them they will merrily answer. Call: 1-866-368-8788

I can tell you that they have a large room filled with about 30 of every color that are tested and approved and have been overly scrutinized. Yes, they are busy... but not swamped. I would see it should be a quick turnaround; but call and let them tell you. My feeling is you will be pleasantly surprised!!

Everyone is aware of how frustrating it is to be without your device. We are not an Amazon or Sony and our size makes it far easier to react quickly!
Last edited by Robertb; 09-22-2009 at 03:56 PM.
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