[QUOTE=EowynCarter;601239]FedEx should have sent you the mail then. While i agree it would be nive for bookeen to send a mail too, FedEx is to blame there.
I disagree. FedEx's contract is with the sender so in the same way that the British Post Office didn't have to notify Bookeen I was sending them my Cybook, FedEx didn't have to let me know they were doing a job for Bookeen. In fact, I'd be unhappy if Bookeen just gave my email address away for no reason other than to get out of keeping in touch over the entire warranty repair.
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