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I know how my spam filter works and I got mail from neither Bookeen or FedEx. Obviously they don't need to let me know anything when they're repairing a faulty device, but it would be useful to know I hadn't lost anything.
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FedEx should have sent you the mail then. While i agree it would be nive for bookeen to send a mail too, FedEx is to blame there.
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So you had to phone them to get an answer to an email. Not what I would call good service. ANd I am not going to phone to France from Sweden especially when I suspect that they do not like to talk English.
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More to make sure my mail was recived. It lacks an auto-responce. Got the exepted responce (that they had to catch up the week end's mail).
True, phoning them would be harder from out of france. That was part of the reason i chose bookeen.
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And they have not yet restored the battery time to 7 days which it was for the original firmware. So I have given up that they ever will fix this.
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Opus seams to hold longer. But not sure about it, as i didn't tested that fully. Both gen 3 and opus hold longer than I need anyway. I only problem i had with baterry was forgetting to recharge, because it last a real long time.
I never had the "working" version, and without your remarks, I would never have thought anything wrong with it.
I don't know how you can drain the battery that fast. Unless you need the reader to work and it's on most of the day.