I echo the "live chat is useless" comments. Their phone support isn't that great either. It s very polite, but not very useful. Sony support's pat answer for everything is to uninstall and re-install--even when you just told them you've already done that a few times. Another thing that ticks me off is that I have a very difficult time understanding them and they me. The reason is that Sony USA, as have a lot of other companies, has outsourced their tech support to India. I've got nothing against the people of India, but they should at least find those who can speak fluent, understandable Amer. English. Otherwise, what is the point of talking to them. The other requirement should be that they actually understand the product line. They fail in both cases IMHO!