Quote:
Originally Posted by Deneb
Sorry Eowyn, I have to desagree with you and agree with Derek and Pieter. I don't know why you always try to protect Bookeen but this time, they really, really went "off line".
I'm french, I bought a cybook because it seemed nice and it was a french company(  )...I doubt very much I will buy another reader from bookeen ever again!
They do have a lousy customer relation maybe the worst I have seen! It's sad because the device is very fine, really, once I choose what book I want to read, it's perfect...but I have to choose between 96 pages of 5 books witch don't even show the title full! And how depressing it is to read two books at the same time if they are far away in the alphabet!! I have to use my old small SD cards (from 32Ko to 256 Mo) because it crashes when I use the advertised 2Go...
Other little company do come to this forum and actually answer their customers (Check the Astak forum)...If Bookeen hasn't realised how customer review is important, then, too bad for them. I think they loose a lot of potential customers here, the global feeling on bookeen is negatif and frustrated and mobilread is the first forum you find when you begin a research on ebook reader... If they are happy with their sales, ok, but I doubt it. In the growing competition, it's seems suicidal.
As to how difficult programing is, first, we don't care as consumer, it's their job not mine, especially when they promised it "soon" (how stupid that was...  ).
And second, other devices already have the folder support (whitch is the most commun feature hoped for) or whatever is supposed to be in that update. Other programers don't seem to find it so hard...They could have made small updates often instead of one big (we're still waiting for), They could communicate here, there is a lot of things they could have done, instead, I feel ignored and frustrated. They are not logical from my customer point of view, I don't understand how they think...
I don't even get mad because they don't deliver the update promised a year ago (while they use it on the opus), delay happens, no, what's so infuriating is their lack of explanation why it's late. They have a blog and It's never updated! It make them either arrogant or incompetent... |
Bookeen has had enough time to get a clue about their terrible customer service, they haven't improved it, and that shows it's not important enough to them to fix. And this is not the first time they promised an update and didn't deliver in a reasonable time frame. It's a habit with them. I guess as long as they're making sales, there's no point. I like to think that sooner or later this is going to be a problem for them, because it's been a problem for so many of us.
Unfortunately, I often hear things about other readers that makes me appreciate my Cybook. I think Bookeen has the best ideas, but their reader has a lot of annoying problems and their customer service is almost non-existent. For example, I recently heard that BeBook's mobi reading software doesn't resize images. All real mobi software resizes images, as far as I know. It's only OTHER software that doesn't. I am glad Cybook resizes images in mobi to fit the screen.
The number one thing I wish they would do is stabilize the software. It's always freezing up, not saving my place or bookmarks, not recognizing the sd card, corrupting the ebooks or it's own files. I wish the thing would just work smoothly, first and foremost. Secondly, it'd be reeeely nice to be able to read pdfs instead of often having to reformat ebooks before I can read them. They haven't improved these things either, which shows Bookeen doesn't think they're important enough to fix.
Anyway, Deneb, about your 96 pages of 5 books each - you can set it to display 20 books each. But my bigger question is why do you have that many books on your card? All you're doing is making grief for yourself, having to shuffle through it all. I don't put more than two pages worth, at 20 books per page, that's 40 books. No way I'll need anywhere close to that many before I have to at least recharge the reader, if not reformat and all that crap because it's messed itself up again. Plus, the more books, the longer the turning-on time. Just seems totally unnecessary, and in fact, causing yourself grief for no good reason.
So. Does anyone think they'll post the new update before Christmas? When they do, will it mess up more things than it fixes?