I'm not saying that comments/complains are pointless
in general. What I was referring to in my responses was your suggestion that comments/complaints without substance are likely to be ignored by Sony. And my response to that is that while they
may listen with more detailed comments/complaint, money talks louder than anything. So, if sales are good (and at or beyond where they wanted them to be), all the complaining in the world isn't likely to amount to much of anything because Sony can simply tell themselves that "hey, we sold X number of units with a profit of X dollars, so we did it just fine."
Take the 700 for example. I have absolutely no idea what the sales were like, but my guess is while they might have heard the complaints about the screen issues, they were more likely focused on the lack of sales (I assume, of course, that the sales didn't reach what they were expecting). So, they make some changes and sell the 600. It is better than the 700, but still not good enough in my opinion. However, if sales of the 600 hit their mark, I wouldn't expect Sony to be actively pursuing "fixes" when sales indicate that there is no real issue.
Quote:
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If something doesn't work, it's usually better to figure out why, especially if you're trying to dissuade others from buying something.
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This I don't quite understand. Why is it better for me to figure out why something doesn't work? I don't care why it doesn't work, because I am neither an employee of Sony nor an employee of a competitor. I am an end user. So, if something doesn't work the way I want it to, I am going to find something else that does. I won't be wasting my time deconstructing the device just so I can post a blog entry or a forum post about why I think it doesn't work.