Quote:
Originally Posted by Vector
I've been lurking for the better part of two years but now feel compelled to chip in.
I used a Kindle 1 from January 2008 until the display died in July 2009.
I had a Kindle DX for less than a week in June. It did not display all pdf files properly. I returned it more because of the abysmal performance of customer service than the defect in the device itself.
I ordered a refurbished Kindle 1 a few days ago and the result was a nightmare. It was not registered and I could not register it. Apparently, one was registered to me but not the one they sent me. Customer service asked me for the serial number. I told them and they had no record of any such Kindle existing. They promised to fix the registration issue within 48 hours. When I got off the phone with them I found the display was frozen. Nothing would unfreeze it. I tried a paper clip restart several times with no effect. The Kindle is packed up, ready to go back.
My advice to anyone considering buying a refurbished Kindle or any Kindle: Don’t do it!
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Welcome to MobileRead, Vector. As you note, you've been lurking for about two years, so you probably already know your way around.
I'm sorry for your negative experiences with your Kindles and with Amazon. I personally feel that, while you may not be alone, you are probably in the minority. Nevertheless, you certainly have a right to be upset or perhaps disgruntled with the whole process.
Personally, I have had nothing but wonderful experiences with my Kindle 2, and I look forward to continued use and enjoyment of my unit and any future units I may decide to purchase.
Again, this is an official welcome to MobileRead, and I wish you well. Have fun!
Don
(Moderator)