Argggggg!

I've been on the phone with Sony for the last 25 minutes mostly listening to dead air as the technician confers with his "colleagues" to try and solve my EBL 3.0 problems. I explained everything that's been happening and his answer was, "that's weird". In all this time, he hasn't had me try ANYTHING. I'm a really patient person, but I'm pretty close to hanging up on him. The only problem is, I've already committed this much time and I don't want to have to go through the whole explanation again with someone else!