Quote:
Originally Posted by CrimsonCherries
I have a maroon/red one with coating issues on the back. The blue one I ordered for my sister-in-law has coating issues with the upper left corner on the front. I think it's really cool that Astak is letting us exchange the units for blemish-free ones with the shipping paid for. I'm taking advantage of the offer and exchanging both of our units. Also, support has been really responsive about letting us exchange our 256 MB SD cards with the Chinese eBooks for the 1 GB SD cards with the English eBooks.
Although there are issues with this initial launch of the product (which is not surprising given that we are purchasing the first release), I am still enthusiastic about the EZ Reader Pocket Pro, particularly because of the product features, great customer support and responsiveness to correct the issues.  |
It may be surprising but actually that's the least they should do, to pay for the shipping. That's what most companies do today if they want to be in the market. Also I would hope free shipping for any other issue, except refund.
Actually the ones that should be thankful are Astak for you guys not asking for a refund instead and still being able to trust them. But yeah, I am glad they are paying for the shipping.