Quote:
Originally Posted by 808Tom
1. I received my new Blue Astak eReader and there are "hairline" cracks emanating from the light signifying status of charging ... and the light for charging does not actually indicate what the status of charging or non charging is ....
2. Since I'm in the first 15 days of having the unit ...
a. Does reality others have experienced ... suggest returning the unit and hoping Astak will send a new unit rather than refurbishing the unit I send them or
b. Ask for a refund and wait for another type of eReader to become available in the next few months?
Suggestions & observations will be welcome.
808Tom
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Dear Tom:
We know now that the final coating was not set when they rushed to ship.
We have about forty slate blue being monitored daily here at the company.
I read all the posts and I take all of this to heart. I am anything but unfeeling.
I cannot tell you whether to go for the refund or not. I can tell you that you can look long and hard and not find a better device. I strongly suggest a simple email to Ruby:
support@astak.com.
I can tell you I have monitored the ones we have here and the finish is now set and they are gorgeous. We are paying the freight so why not make an exchange and get it right and be pleased with your purchase?
And, yes, normally the problem shows up around the status light!