Thread: My SmartQ 7 Repair Saga
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Old 09-17-2009, 12:21 PM   #13
Gibbo
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Quote:
Originally Posted by Nate the great View Post
Day 38


It didn't get lost in the mail! Yippee!

Through no fault of my own, my SmartQ 7 died less than 2 months after I got it. I was unable to revive it, and I shipped it to the manufacturer on 17 July. Today I received an email from the repair rep about the repair cost.

They're asking for $12 to repair the screen (I didn't break it), and $24 to ship it back to me. Is the shipping charge normal? The device is still under warranty. Shouldn't the manufacturer pay to ship it back to me?
Today I had to ship my Q7 back to eletroworld because the screen stopped responding to any input programs started to open and closing by themself so it's off on a holiday to china . Regarding fees they said that they'll take the tab if it's a hardware problem and shipping it back but if it's a software problem (which I'm sure that the screen has gone kaput) then I'll have to pay for repairs+shipping.
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