Quote:
Originally Posted by EowynCarter
Have you ever programed on an e-reader ?
Do you know how things works at bookeen ?
Nope. You can't judge something unless you have all the facts.
Yes, there was some serious screw up. I'll have to wait a bit for firmware, so what ? Not the end of the world.
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Quote:
Originally Posted by delphidb96
But just to make my point, let me state - again - that failing to meet their own published release dates by more than ONE YEAR not only pisses off their current customers, it also ensures that *potential* customers will go elsewhere. For two reasons. First, potential customers will see that Bookeen's own website and publicity releases do not show favorably on their dedication, competence and clarity. Second, many potential customers for a product come to that product because of word-of-mouth advertising from *HAPPY* current customers. Given Bookeen's ongoing attempts to PISS OFF their current crop of customers, I can well imagine how many potential customers have been driven off by negative word-of-mouth.
Derek
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Quote:
Originally Posted by pieter
Now that I seem to have learned to live with, although I already know my next ebook device will never be a Bookeen device. But surely everybody can see the stupidity of promising me my fixes "soon" and then not delivering it "soon". Bookeen really has some of the worst customer relations ability I've ever come across.
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Sorry Eowyn, I have to desagree with you and agree with Derek and Pieter. I don't know why you always try to protect Bookeen but this time, they really, really went "off line".
I'm french, I bought a cybook because it seemed nice and it was a french company(
)...I doubt very much I will buy another reader from bookeen ever again!
They do have a lousy customer relation maybe the worst I have seen! It's sad because the device is very fine, really, once I choose what book I want to read, it's perfect...but I have to choose between 96 pages of 5 books witch don't even show the title full! And how depressing it is to read two books at the same time if they are far away in the alphabet!! I have to use my old small SD cards (from 32Ko to 256 Mo) because it crashes when I use the advertised 2Go...
Other little company do come to this forum and actually answer their customers (Check the Astak forum)...If Bookeen hasn't realised how customer review is important, then, too bad for them. I think they loose a lot of potential customers here, the global feeling on bookeen is negatif and frustrated and mobilread is the first forum you find when you begin a research on ebook reader... If they are happy with their sales, ok, but I doubt it. In the growing competition, it's seems suicidal.
As to how difficult programing is, first, we don't care as consumer, it's their job not mine, especially when they promised it "soon" (how stupid that was...
).
And second, other devices already have the folder support (whitch is the most commun feature hoped for) or whatever is supposed to be in that update. Other programers don't seem to find it so hard...They could have made small updates often instead of one big (we're still waiting for), They could communicate here, there is a lot of things they could have done, instead, I feel ignored and frustrated. They are not logical from my customer point of view, I don't understand how they think...
I don't even get mad because they don't deliver the update promised a year ago (while they use it on the opus), delay happens, no, what's so infuriating is their lack of explanation why it's late. They have a blog and It's never updated! It make them either arrogant or incompetent...