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Originally Posted by HarryT
The reason I'm now on my third VAIO laptop is specifically because their technical support has been so outstandingly good in my experience. I used to buy Dell, but had some extremely bad experiences with them. On the one occasion I've needed support from Sony, they came through big-time for me and went "above and beyond the call of duty" to get me back up and running. They've got me as a life-long customer for that. Perhaps it was just that one lady who helped me out who was so great, but whatever it was, she was fantastic.
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I had two Sony computers, a desktop and a portable. I found that the support was really miserable. Since you are mentioning laptops, I should point out that Sony Support explained to me that my Picturebook PCG C1VN was "not intended for laptop use," which was their excuse for manufacturing a portable computing device that ran so hot it presented a risk of scalding future generations of Sony customers.
Regards,
Matt