[pieter]

Who cares how difficult it might or might not be? I'm a customer, I don't care about those things AT ALL! Actually I pay not to care about such stuff.
Somehow people in this thread seem to imply that with electronic reading devices things are different and that I should somehow care and be involved with the making of this product. oooooh it's sooo hard, and those amazing experts are hard at work to fix my device.

Again... I do not care how hard it is, and I shouldn't have to care since I paid Bookeen a quite handsome amount of money for a device that years after I bought it still isn't stable and crashes once in a while, and still doesn't have folder support.

Now that I seem to have learned to live with, although I already know my next ebook device will never be a Bookeen device. But surely everybody can see the stupidity of promising me my fixes "soon" and then not delivering it "soon". Bookeen really has some of the worst customer relations ability I've ever come across.

They make the same mistake when they seem to think you can just tell a customer "no sorry you can't have epub and mobi on the same firmware because of contracts" and then expect us to say: "ok too bad". I don't care what stupid contracts you as a company have or may not have. The end result is that I have a lousy customer experience. Also they seem to think suggesting to a customer: "well you can just switch firmdates to go from mobi to epub and back" is perfectly normal. Yeah right, almost every firmdate had threads of people complaining of the device bricking during the update, and they think telling me to do it regularly is a good way to solve this lil problem?

Customer is always right. Only the french (read people of bookeen) seem not to have grasped this concept. You know why I'm right? because it's my money!