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All is good, thanks for all your kind words and help. I gave in to their request (blacking out sections before I faxed) and my account is no longer frozen, the gift card went through and all is good, for which I am grateful.
Nevertheless, I'd never have expected that in this day, a customer has to feel err "grateful" to a merchant or service provider for letting him have access to a purchase that has already been paid for...
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