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We aren't discussing if delaying a firmware is fun or not. (but we are trying to make fun of it because maybe humor is nice to play with).
Seriously, the message that go to customer is plain simple:
- lack of resources
- lack of seriousness in standard project management
- lack of communication and abuse of false promises
- heavy dependency upon third party software (and this maybe explain the delay when a bug is spotted)
And take in account that we are not speaking here of a software with the complexity of ie. a full office suite.
They are chiefly reusing existing code.
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