Quote:
Originally Posted by mgmueller
Did you get Sony's response by email? Could you post it then?
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The following is what I have received from Sony. In my case, the conflicting software seemed to have been an older version of elibrary. I checked the startup window and removed the older version of elibary. Since then, I have been using the new elibrary without any problems.
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I'm sorry as the eBook library software crashes or freezes when the Reader is connected to the computer. Please follow the steps to troubleshoot the issue:
1. The software may not be frozen, but working. Each time you connect the Reader, the eBook library will automatically connect to the eBook Store to download the latest product information for you. During the download process the user interface may appear to freeze. Depending on the amount of information being transferred and your Internet connection speed, this may take a few minutes to complete. Please Do Not disconnect the Reader during this update.
2. Check our eSupport site to confirm that you have installed the most current version of the eBook library software on your computer and that your Reader has been updated with the latest firmware version:
http://esupport.sony.com
3. There may be an incompatible application running on your computer. After confirming that the Internet update mentioned in Step 1 is finished, disconnect the Reader from the computer, close the eBook Library software and restart the computer. Once restarted, close all applications that may have loaded in the background before launching the eBook library software. Then connect the Reader again.
TIP: Sony recommends the Reader be connected directly to a USB
port on the computer using the supplied USB cable.
4. Leave the Reader connected to the computer and uninstall then reinstall the Reader's USB driver. Please click the link below for these instructions:
http://www.kb.sony.com/selfservice/d...rnalId=C126263
5. If the issue continues, disconnect the Reader from the computer and perform a hard reset. Please click the link below for these instructions:
http://www.kb.sony.com/selfservice/d...rnalId=C441368
Thank you for your time.
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