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Originally Posted by Cthulhu
I have never been happy with technical/customer support at SONY. Sometimes, I am actually glad that my VAIO laptop drowned, so that I did not have to deal with their support, or lack thereof.
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The reason I'm now on my third VAIO laptop is specifically because their technical support has been so outstandingly good in my experience. I used to buy Dell, but had some extremely bad experiences with them. On the one occasion I've needed support from Sony, they came through big-time for me and went "above and beyond the call of duty" to get me back up and running. They've got me as a life-long customer for that. Perhaps it was just that one lady who helped me out who was so great, but whatever it was, she was fantastic.