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I had the same situation. I finally called on 9/4/09. The guy said they were expected to ship on 9/8/09. Strangely, just a few hours after I called, I got a shipment confirmation email from Sony. I just got my new reader yesterday and I love it. I would call Sony. I am not sure if it was just a coincidence that it shipped after I called, but it can't hurt.
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